Frequently Asked Questions


Check-In: 3.00 pm – 8.00 pm
Check-Out: until 10.00 am

Is a reception on site?

No, we do not have a reception on site. That’s why we don’t have a check-in in the traditional way. The access codes for the chalets are sent to our guests on the day of arrival.

There is also no classic check-out – the invoice will be sent. The accommodation costs are paid before arrival.

If you have any questions or need anything, we can always be reached on +43 676/89 85 09 106.

What is the minimum and maximum number of people who can book a chalet?

Which meals are included in the price?

Breakfast is included in the price and is delivered every morning at 8:00 a.m. You can choose between “Deluxe Breakfast”, “Wiener Breakfast”, “Vegetarian Breakfast” and “Vegan Breakfast”. If you have allergies or intolerances, please let us know at least one week in advance.

Are dogs welcome?

Yes, dogs are welcome in the Chalet Water and in the Chalet Fire. Dogs are not allowed in the FourElements area, which means the natural pool and the fireplace. Please let us know in advance if you are taking your four-legged friend with you. There is a fee of € 49.

Do the chalets have access to the Salza whitewater river?

Yes, every chalet has an access.

Is the natural pool accessible to all guests?

Yes, the natural pool is accessible to all guests.

For the sauna house, however, only guests from Chalet Fire receive the access codes. The guests of the Chalet Water und Air have their own wellness area in their chalets.

Does every chalet have a whirlpool?

Yes, each chalet has its own whirlpool on the terrace.

Do we have to take cooking utensils (pots, pans, cutlery, etc.) with us?

No, the kitchen is fully equipped.

Is a coffee machine in the chalet?

Yes, there is a coffee machine in every chalet that is already filled with beans. So it is not necessary to take coffee with you.

Do I have to take towels and bathrobes with me?

No, towels and bathrobes are prepared in the chalets for you.

I like the furnishings in the house. Is it possible to purchase them anywhere?

Our facility comes from Either you order directly there or you can send us an email and we will do it for you.

Why are children and adolescents under 18 not allowed?

Due to the construction of our chalets directly above a 60 meter high gorge.
Exception: Babies and infants up to 2 years of age.