Frequently Asked Questions

Check-In: 3.00 pm – 8.00 pm
Check-Out: until 10.00 am

No, we do not have a reception on site. That’s why we don’t have a check-in in the traditional way. The access codes for the chalets are sent to our guests on the day of arrival.

There is also no classic check-out – the invoice will be sent. The accommodation costs are paid before arrival.

If you have any questions or need anything, we can always be reached on +43 676/89 85 09 106.

Breakfast is included in the price and is delivered every morning at 8:00 a.m. You can choose between “Deluxe Breakfast”, “Wiener Breakfast”, “Vegetarian Breakfast” and “Vegan Breakfast”. If you have allergies or intolerances, please let us know at least one week in advance.

Yes, dogs are welcome in the Chalet Water and in the Chalet Fire. Dogs are not allowed in the FourElements area, which means the outdoor pool and the fireplace. Please let us know in advance if you are taking your four-legged friend with you. There is a fee of € 49.

Yes, every chalet has an access.

Yes, the outdoor pool is accessible to all guests.

For the sauna house, however, only guests from Chalet Water receive the access codes. The guests of the Chalet Fire und Air have their own wellness area in their chalets.

Yes, each chalet has its own whirlpool on the terrace.

No, the kitchen is fully equipped.

Yes, there is a coffee machine in every chalet that is already filled with beans. So it is not necessary to take coffee with you.

No, towels and bathrobes are prepared in the chalets for you.

Our facility comes from purestyle.at. Either you order directly there or you can send us an email and we will do it for you.